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Serving Up Sexual Harassment at the Workplace - What Determines a Hostile Working Environment

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Written exclusively for Chubbworks

The former manager of a restaurant owned by a prominent Food Network chef and her brother has filed a lawsuit against the two owners, alleging an illegal hostile work environment. The white female manager claims that the chef's brother sexually harassed her after she started working at the restaurant in 2005.

The former manager claims that the brother targeted her for unwanted sexual advances soon after his sister appointed her manager of the restaurant. The brother watched pornography in the small office that he shared with the former manager, handed out sexually explicit pictures at an office meeting, and made frequent sexual innuendos.

Coupled with the sexual harassment allegations are complaints that the chef's brother physically intimidated black employees and made racial insults to them. Both owners allegedly used racial slurs. The brother demanded that black workers use a separate entrance from the one white workers used and that they were to use certain restrooms. The former manager also alleges that the brother physically shook a male black worker and challenged other workers to fight on other occasions.

The final straw came when the brother grabbed the former manager's face during a dinner for vendors stating, " I love you," and later screamed at her and spit in her face. The former manager, suffered panic attacks while at work, quit her job. "Paula Deen, brother sued for harassment," www.usatoday.com (Mar. 5, 2012).

Commentary and Checklist

This case involves both racial and sexual harassment. The Equal Employment Opportunity Commission (EEOC) defines racial harassment as racial slurs, offensive or derogatory remarks about a person's race or color, or the display of racially-offensive symbols.

Sexual harassment is unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature.

Under both forms of illegal harassment, an infrequent or casual offensive comment or joke may not rise to the level of actionable discrimination. However, either racial or sexual conduct may provide a basis for a hostile work environment claim when harassment is so frequent or severe that it creates a work environment that a reasonable person would consider intimidating, hostile, or abusive.

Whether the conduct in this case crosses the "frequent or severe" threshold has yet to be decided. However, employers should pay attention to the fact that the manager's race discrimination claims in this case are based on conduct directed at her black co-workers, not at her, a white woman. An employee can sue an employer for a hostile work environment even if the employee is not the direct target of the abusive conduct.

The costs of harassment are high for both victims and employers. Victims often suffer psychologically, physically and emotionally, and this case shows that the damage caused by harassment can spread beyond the direct victims of the harassment to the greater workforce. For the employer, the effects may be far-reaching - damaging workforce morale, loyalty and productivity while allowing a fear-based environment to grow.

Establishing a productive workplace involves strong anti-harassment policies along with a safe and effective way for employees to report harassing behavior.

Here are some guidelines for managers and supervisors dealing with harassment in the workplace:
  • When a person is making a complaint of harassment, make certain that he or she does so without the accused in the room.
  • Consider having a neutral witness, preferably another manager, hear the complaint as well.
  • Report the harassment immediately to human resources, or have the person make his or her complaint to human resources directly.
  • If at all possible, separate the complainant and the accused until the matter is resolved.
  • Make certain that other employees who are not part of or a witness to the complaint stay uninvolved.
  • Be watchful for any signs of retaliation after the complaint is made.
  • Continue to watch for retaliation after the complaint is resolved.
  • Make sure that witnesses and others who cooperate with an investigation of harassment do not experience retaliation, either.


This informational piece was published on April 10, 2012.

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Donning and Doffing Wage Claims Include Time Spent on Safety

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Former employees of a washer and dryer plant claim they were required to arrive 15 minutes before their shifts to put on protective equipment. They claim the employer failed to pay them for the time it took them to don armguards, gloves and other work safety gear.

The employer, who moved operations in March 2011 to Mexico, faces a class-action lawsuit on the alleged wage and hour violations that occurred between December 2008 and December 2011. Up to 1,500 former employees are expected to join the lawsuit, seeking back pay for the violations.

A U.S. district judge recently ordered the employer to produce the names and addresses of hourly production workers at the plant so they can be notified to join the case. About 1,000 former employees have already expressed interest. "More than 1,000+ workers to join Electrolux lawsuit," globegazette.com (Mar. 12, 2012).

Commentary

Employers should compensate employees for time spent doing work-related activities such as putting on and taking off their work clothing and safety equipment. Failure to compensate employees for even a few minutes can significantly add up over time when calculated for every shift and every employee.

The best practice is to require employees to clock in the moment they arrive at work and clock out after they have performed all work-related activities, including equipment removal. Requiring employees to clock in only after performing a duty that benefits the employer in some way invites scrutiny and possible lawsuits.

Other activities that may create wage and hour risk for employers if not compensated for include but are not limited to: time spent by an employee required to wait on a person or an activity to begin; time spent by an employee being on-call; lecture time, meetings and training time; rework time or time to correct mistakes, and travel time.

Wage and hour class actions are attractive to trial attorneys because proof is readily available. Attorneys seeking to prove wage and hour violations simply rely on records kept and definitive numbers, rather than on the subjective type of evidence required in other types of cases, such as those involving discrimination.

The FLSA Hours Worked Advisor provides guidance for specific situations that may affect your workplace.


This informational piece was published on April 10, 2012.

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Orientation Programs - The Missing Link for Preventing Workplace Problems

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Accountemps, a large temporary staffing service for finance professionals, recently released a survey about orientation programs for new employees. The study included responses from over 500 human resource (HR) managers working for employers with 20 or more employees.

The study revealed that a surprising 34 percent of those employers surveyed do not provide their new employees with any formal orientation. The respondents who work for employers that do provide orientation programs were asked to describe the biggest benefits of the programs.

Thirty-five percent of the HR managers claim that new employees who participate in orientation programs have a better understanding of the organization's values, guidelines, and expectations. Another 17 percent believe new employees are better prepared through orientation programs for long-term success in their jobs.

Nineteen percent of respondents claim new employees feel connected to the employer much faster because of orientation programs, and 20 percent claim orientation programs enable new employees to more quickly make positive contributions to the workplace.

According to Accountemps, orientation programs help ease the pressures of starting a new job and increase the likelihood that employees will perform at higher levels more quickly. Accountemps provides managers with five ideas for assisting new hires to quickly adjust to their new workplaces:
  1. Roll out the red carpet. On the first day, new employees are often nervous. Make a point of greeting them personally and letting them know how much you are looking forward to them joining your team.
  2. Aim to ease anxieties. Offer introductions and encourage any and all questions. Organize an informal meeting of co-workers during lunch or a scheduled break.
  3. Arrange day-in-the-life tours. In the first few weeks of the job, have new employees spend time with colleagues who they will work with in the future. This will allow the employees to learn the operation style of the organization and feel more connected to a wide range of co-workers.
  4. Provide a road map. Give new employees a clear idea of what to expect over the first few months, addressing job responsibilities, top priorities, and performance goals. Keep an open-door policy and meet with them regularly over this time.
  5. Make use of mentors. Assigning a co-worker to each new employee who can answer questions and offer advice and institutional knowledge will not only shorten the learning curve for the new employee, but also give him or her a stronger sense of belonging. "Accountemps Survey: One in Three Employers Lacks Orientation Program for New Hires," www.prnewswire.com (Mar. 20, 2012).
Commentary and Checklist

The Accountemps survey highlights the productivity benefits of orientation programs. Clearly, a new employee who is well informed and comfortable in the new workplace from the first day is better equipped to accomplish productivity goals. Furthermore, strong support systems from the outset foster loyalty, boost morale and reduce turnover.

Orientation programs are also important tools for risk management. Well-communicated and thorough loss prevention training during orientation can provide the basis to implement and enforce the employer's workplace policies and practices. In addition, training conducted routinely as part of orientation programs may help employers defend against claims of wrongdoing should they arise.

All new employees, regardless of their job responsibilities, should receive training on EEO polices as well as on issues of safety, social media usage, confidentiality, and ethics, for example. The first week on the job is the best time to educate employees about the organization's policies and practices. Not only does training during orientation prevent wrongdoing from occurring in the first place, it also allows for consistent enforcement of policies once new employees begin their job duties.

New hires should have ample opportunity during orientation to review your handbook of policies and procedures and ask questions so that they have a clear understanding of the workplace rules and expectations before they acknowledge them in writing.

Here are some things HR managers can do to make sure that employers are getting the most out of employee orientation programs:
  • Have managers and supervisors provide notice when they plan to hire and train new employees.
  • Ask managers to provide a written schedule for training.
  • Review the agenda and the materials before the training to make sure all necessary areas are covered.
  • Have participants rate the training and make suggestions for changes. Read and evaluate every comment.
  • Periodically attend orientation and training.
  • Document all employees' orientation and training.
  • When training is complete, make sure all questions have been answered, and have new employees acknowledge that all orientation materials and training are completed and understood.
  • Periodically update orientation and training content materials to address current issues.


This informational piece was published on April 9, 2012.

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Younger Workers Would Swap Pay for Benefits, Survey Says

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How Robust is Your Plant's Safety Program?

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Did You Know: Health Care Workers

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Eight to 12 percent of the 7 million U.S. health care workers have developed an allergic sensitivity to latex at some time during their careers, according to the National Institute for Occupational Safety and Health. Allergic sensitivity can lead to skin disorders, respiratory diseases and cardiovascular problems.

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Health Information Technology: Is it Worth the Risk?

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Essential Health Benefits: What You Need to Know

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Did You Know: Construction Workers and Musculoskeletal Disorders (MSD)

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April is Alcohol Awareness Month

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Rental Car Insurance Considerations for Your Company

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When it comes to renting vehicles for business use, it’s important to understand your coverage options to smooth out any surprise bumps in the road.  Since coverage varies from one rental agency to the next, it’s important to know the risks and how to protect against them.

Tags: auto, driving

Study Links Long Shifts to Patient Deaths

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According to researchers at the University of Maryland, the length of a nurse's shift has a big effect on the health of the patients they treat.

Work-related Injuries and Diseases: More Costly than Cancer or Diabetes

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The annual cost of occupational injuries and illnesses in the United States is approximately $250 billion, according to a recent study published in the Milbank Quarterly.

To put that staggering total in perspective, that is more than the yearly cost of cancer ($219 billion), diabetes ($174 billion), strokes ($62.7 billion) or coronary heart disease ($151.6 billion).

Zappos.com: Lessons of a Data Breach

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On Jan. 15, hackers breached the internal network of Zappos.com and made off with private account information belonging to the online shoe retailer's 24 million customers. Less than 48 hours later, the first lawsuit was filed: a class action suit seeking compensation from Zappos (and its parent company, Amazon) for damages to the affected customers.

OSHA Extends Phase-in Period for Fall Safety

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Are you a Hazardous Waste Generator?

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Prepare for a Potential HIPAA Inspection

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In November 2011, the Office for Civil Rights began conducting HIPAA compliance audits. With fines for non-compliance often topping $1 million, it's vital that your company is prepared:

Ensure all your HIPAA-related policies and procedures are updated and compliant. Also think about other documentation an auditor may request, so that you can prepare it now.

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Frequency and Severity of Professional Liability Claims Rising in Health Care

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The frequency and severity of professional liability claims are on the rise, according to a Zurich study of the health care industry.

Save Money by Reducing Workplace Stress

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The American Institute of Stress estimates that workplace stress costs U.S. businesses more than $300 billion each year due to absenteeism, employee turnover, medical costs and diminished productivity.

That means that reducing workplace stress not only helps your employees maintain happy and healthy lives, but it will help your business be more profitable and productive.

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Resources for Employee Wellness Programs

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Did you know March 5-11 is National Sleep Awareness Week?  Better sleep creates happier, healthier, more productive individuals.

We help our clients develop wellness programs with customizable employee communications like our Live Well, Work Well newsletter, which highlights topics like Simple Steps to Improve Sleep - available in English or Spanish.